Insurance/ TPA & Government Schemes

  • BBSR
  • Insurance/ TPA & Government Schemes

Patients receive comprehensive care from expert medical teams that focus not only on specific diseases and disorders, but also on caring for the whole person

Seamless Insurance Support,
Every Step of the Way

We’ll help you with:

Insurance and
TPA Coordination
Pre-Authorisations
and Claims
Assistance in
Cashless
Hospitalisation
Quick Query
Resolution

Terms and conditions applied*

Contact Us

Hi-Tech Hospital Insurance & TPA Helpdesk

Hi-Tech Medical College & Hospital works closely with leading insurance providers and Third-Party Administrators (TPAs) to keep your cashless treatment process simple. Our dedicated Insurance Desk is here to help with everything from checking your coverage to coordinating claims and approvals — here’s who we’re currently empaneled with, and how the process works. 

Our Insurance Partners 

What’s typically not covered under cashless 

These are common, policy-wide exclusions across most insurers — always confirm your specific policy exclusions with your insurer or TPA. 

  • Non-medical items such as toiletries, food for attendants and administrative/documentation charges 
  • Ambulance charges beyond your policy’s specified limit 
  • Treatment not medically necessary, or not covered under your specific plan 
  • Care during a policy waiting period, including most pre-existing conditions 
  • Cosmetic procedures, unless medically necessitated 
  • Claims with incomplete or incorrect documentation 

FAQs

Is Hi-Tech Hospital empanelled with my insurance provider?
We're empanelled with a number of leading insurers and TPAs. Since empanelment lists change from time to time, the most reliable way to confirm is to check with our Insurance Desk directly, or ask your insurer to verify our hospital as a network provider before your admission.
What documents do I need for cashless treatment?
Typically: a valid photo ID, your insurance policy number/card, and (for planned admissions) any referral or diagnosis documents your doctor provides. Our Insurance Desk will guide you on anything specific to your insurer.
What is a co-payment?
A co-payment is a fixed percentage of your bill that you're required to pay yourself, with the rest covered by your insurer. Whether your policy has a co-payment clause, and how much, depends entirely on your specific plan.
What if my pre-authorisation request is denied?
You can still go ahead with treatment by paying directly, and then apply for reimbursement from your insurer. Denials are decided solely by your insurer/TPA and are usually due to policy exclusions, incomplete documentation, or the treatment falling outside your coverage.

Ask our Insurance Desk for the reason stated, where available

Check with your insurer about a reimbursement claim instead

Keep all original bills and reports, you'll need them either way
Do you accept Ayushman Bharat (PM-JAY)/ GJAY?
Yes, Hi-Tech Hospital accepts Ayushman Bharat (PM-JAY). Speak with our Insurance Desk to confirm eligibility and the documentation required under the scheme.
How long does pre-authorization approval usually take?
[Pending confirmation] Timelines vary by insurer and case complexity. Exact typical turnaround at HMCH to be confirmed with the Insurance Desk before this answer is finalized.
Can I use two insurance policies for one hospitalization?
Often, yes. One policy can be used for the cashless portion, and the other for reimbursement of any remaining balance. Confirm with both insurers, as coordination of benefits rules vary by provider.
How can I contact the Hi-Tech Hospital Insurance Desk?
You can reach our Insurance Desk at tpahelpdesk@hi-techmedical.org for questions about empanelment, pre-authorization, or claim status or call us at 0674-3500-900

Have a question about your policy or claim?

Our Insurance Desk can help you check empanelment status, understand your document checklist, or follow up on a pending pre-authorization — before or during your visit.

Visit Us 
Address
Hi-Tech Hospital Road, Pandra, Rasulgarh, Bhubaneswar, Odisha, 751010
Contact Us
Mail Us: tpahelpdesk@hi-techmedical.org
Call Us 24/7: 0674-3500-900
WhatsApp Us: +91 90787 15805

Disclamier: Information on this page is general in nature and does not guarantee cashless approval, which is determined solely by your insurer/TPA based on your policy terms.